Training Content Designer

SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in 10 countries. 

We are looking to fill a Training Content Designer position. 

This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand in hand with controlling SSG’s Learning Management System (LMS).

Employment Type

• Full-time, Remote

Key Responsibilities Include:

• Conduct periodic needs analysis with business partners to identify course development needs within the organization.
• Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
• Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
• Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
• Build learning materials using eLearning authoring tools.
• Use interactive, online learning models, SCORM standards, and adult learning principles to design and deliver effective training.
• Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
• LMS admin duties (enrollment, reporting, course creation, etc)

Qualifications/Working knowledge of:

• Learning and Development (BPO Call Center is a plus)
• Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
• Experience controlling Learning Management Systems.
• Proficiency on any design or authoring tool, such as Adobe Illustrator, Canva, Absorb Create, Rise 360 or other.
• Ability to learn the business' products and processes quickly.
• Fluency in English is required.
• Excellent communication skills including written, verbal listening and presentation.
• Excellent interpersonal skills including a professional and diplomatic demeanor.
• Excellent consulting, problem solving and analytical skills with a detail orientation.
• Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
• Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint.

Support Services Group is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.  We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. 

Note: The above listed are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties of a given position may change or be temporarily altered based on the business needs of the Company.