Work arrangement: 100% onsite role
Type of employment: Direct - Fulltime
Responsibilities:
- Responding to inbound and making outbound calls to customers.
- Facilitating communication between customers and internal support to drive timely resolutions.
- Ensuring customer satisfaction through meticulous issue tracking.
About You:
- At least 3-6 months BPO experience and must be at least a Senior High School graduate
- For no BPO experience, must be a 4-year Course College graduate.
- Has excellent listening and comprehension skills.
- Possesses very good communication skills in English and Filipino.
- Quick learner and able to adapt to new processes and policies as needed.
- Willing to work on a shifting schedule, and on weekends and holidays.
- Knowledgeable in Microsoft applications: Word, Excel.
- Experience in dealing with external customers who have varying requirements is an advantage.
Why Join Us?
- Professional growth opportunities within a collaborative work environment.
- Ongoing training and development programs.
- Make a real impact in providing exceptional customer service.
Ready to take the next step in your career? Apply now to become our newest Customer Service Representative and discover the possibilities that await you!
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.