Training Content Designer

About the Role:

As a Training Content Designer, you will collaborate closely with Subject Matter Experts (SMEs) and the Training team to design and develop cutting-edge, interactive learning content. You will play a key role in shaping our eLearning, virtual classes, and instructor-led courses, ensuring they are engaging and effective using sound instructional design principles and methodologies. Additionally, you will manage our Learning Management System (LMS) for all APAC members, ensuring a seamless learning experience.

Work Setup: Hybrid
Employment Type: Full-time

Key Responsibilities:

• Needs Analysis: Conduct periodic needs analysis with business partners to identify and address course development needs.
• Collaborative Design: Work with SMEs to identify essential knowledge, skills, and abilities for learning objectives.
• Innovative Learning Solutions: Contribute fresh ideas to develop and improve training materials.
• Content Creation: Build prototypes, storyboards, scripts, simulations, scenarios, assessments, and course content.
• eLearning Development: Use eLearning authoring tools to create interactive online learning models aligned with AICC and SCORM standards.
• Best Practices: Establish and maintain best practices for e-learning development, including creating design templates and streamlining production processes.
• LMS Administration: Manage LMS functions such as enrollment, reporting, and course creation.
  

Qualifications:

• Learning & Development Expertise: Experience in L&D, preferably within a BPO Call Center environment.
• Curriculum Development: Proven ability to develop course curricula, including syllabi, content, quizzes, and interactive exercises.
• LMS Proficiency: Hands-on experience with Learning Management Systems.
• Design Skills: Proficiency with design tools like Adobe Illustrator, Canva, or similar.
• Product Knowledge: Ability to quickly learn and understand business products and processes.
• Communication & Interpersonal Skills: Excellent written, verbal, listening, and presentation skills; professional and diplomatic demeanor.
• Consulting & Problem-Solving: Strong analytical skills with a detail-oriented approach; excellent consulting skills.
• Organizational Skills: Ability to organize, prioritize, and manage tasks to meet deadlines in a fast-paced environment.
• Tech-Savvy: Proficiency with Microsoft Office software, including Word, PowerPoint, Excel, Outlook, and SharePoint.
• Language Skills: Fluency in English is required.
  

Why Join Us?

• Comprehensive compensation package! #BetterWithSSG
• Be part of a team that encourages creativity and innovation in learning solutions.
• Make a significant impact on our client programs and contribute to the success of our APAC members.
  

If you’re ready to take your training content design career to new heights and make a real difference, apply now!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.